Since 1998, Enhance Training has been dedicated to providing superior care, support, and training to South Australians. One distinctive feature that sets our training apart is our Learner Support Services (LSS).
Here's a closer look at the vital work of an LSS case worker, highlighting the process from their perspective and how they help students overcome barriers to their education.
As LSS case workers at Enhance Training, we help students navigate the complexities of their educational journey. When students seek support, we provide guidance, resources, and encouragement.
One of the unique aspects of LSS is its accessibility across different Registered Training Organisations (RTOs). Students enrolled in subsidised courses at any RTO in South Australia can benefit from our services. With only six providers offering LSS in the region, we work collaboratively to ensure that students receive the support they need regardless of their RTO.
Our LSS team comprises professionals with social work, counselling, psychology, or developmental education degrees. We are not just mentors but case managers trained to help students manage various aspects of their lives. Whether it's mental health concerns, disability support, or academic mentoring, we connect students with the best resources.
At the heart of our work is student-led, personalised case management. We engage in one-on-one interactions with students daily, tailoring our support to their needs. This could involve social work, mentoring, life coaching, and informal counselling.
For example, we recently worked with a student struggling financially but in need of mental health services. We were able to guide them to affordable care options, providing both practical advice and emotional support to ensure their educational journey continued smoothly.
Students can access LSS through self-referral or RTO referral. We promote our services via presentations, emails, and campaigns at various RTOs. Trainers and organisations can also recommend that students contact us, ensuring no one falls through the cracks.
On-Demand Support and Flexibility
Flexibility is crucial, especially for students who balance work and study. We offer support that fits their schedules, with initial contact usually during business hours but adjusted as needed. Our services are accessible through online calls, phone conversations, or emails, with responses within 24 hours.
Our support covers three main areas:
Working in LSS is incredible. We provide a free, government-funded service to students enrolled in subsidised courses, and the results are often quick and tangible. From seeing a student overcome barriers to witnessing them excel academically, this work is rewarding.
"It's a very fulfilling role and a great mix of the things I'm passionate about, including social work and counselling. Every human being is different, so every case is different, which keeps it very interesting and engaging." - Andy Glowacki, Case Manager.
If you're a student needing support or an RTO looking to enhance the student experience, Enhance Training's Learner Support Services are here to help. Our dedicated team is ready to offer tailored services to meet your needs.
Reach out to us today to learn more about how we can support your educational journey.
Together, we can build a community where everyone has the opportunity to succeed. With Enhance Training, you'll find a partner committed to your growth and well-being.