Allied Health Services

Collaborative efforts to support NDIS participants (and their families) in a state of crisis

POSTED ON August 15, 2024

Our Positive Behaviour Support Practitioner Claire played a pivotal role in the collaborative efforts to support NDIS participants and their families during crises, coordinating resources and ensuring timely assistance.

Claire Gates

Throughout the process of positive behaviour support, we aim to reduce the frequency and severity of a participant’s behaviours of focus. We work with all the key stakeholders to ensure that there is consistency in strategy implementation and that all aspects of the participant’s life are addressed.

I would like to provide an example of my experiences working in a multidisciplinary team to support those in crisis, by focusing on one participant from my caseload. This young person entered the behaviour support realm, where multiple aspects of their life were being impacted by stress. They had recently been in a situation where they sustained significant trauma, and their parents were at breaking point.

This participant had a large support team around them and their family. This included hospital social workers, hospital school teams, paediatricians, occupational therapists, physiotherapists, equine therapists, social workers, support workers, and at the time I met them, they also had a representative from the Department of Child Protection recently come on board.

By holding a case meeting with the above stakeholders and the mother, we were able to address the actions that needed to be taken to support the family unit and reduce the level of stress being experienced.

Collaborative Efforts 2

To provide support through behaviour support methods, I developed a detailed interim behaviour support plan, which assisted in providing a range of strategies to prevent and manage behaviour of focus displays.

Interim behaviour support plans provide insight into the behaviours that are occurring, hypotheses on why they are occurring as well as providing strategies on how to prevent, manage, and respond to behavioural displays. This plan is reviewed after 6 months when a comprehensive behaviour support plan is implemented in its place (this is a much more detailed and accurate version).

Training was then able to be provided to the various stakeholder areas, which improved service delivery and increased confidence in the support persons’ skill base. Additionally, by using a QR code to collect behavioural data in real time, this also simplified the way in which providers and the family were able to record any incidences of behaviours that occurred. Feedback gained from various areas suggested that this was efficient and easy to do compared to traditional methods (such as a written ABC forms).

Collaborative Efforts 1

Thankfully, due to the collaborative efforts, there was a reduction in displays of behaviours of focus. This has had a significant impact on the participant’s wellbeing as well as their family’s wellbeing. This participant’s behaviour support journey is ongoing and there is a positive outlook on their success long-term.

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