Enhance Training

Abigail Completes Her Aged Care Course

POSTED ON October 2, 2023

Everyone has a story. When you take the time and really listen and understand what people are experiencing, you can open yourself up for growth, perspective and a healthy respect that you can adapt to your own life and use it to inspire your way forward.

Abigail finished her schooling, studying briefly at university, worked in retail and then with SAPOL within the fast paced emergency response team managing 000 calls where volumes would reach up to 100 calls per day. She gained valuable skills in this role however it also reaffirmed that she wanted to use her skills on the other side of a desk.

From a young age, Abigail knew she was interested in health care, she just needed to find the right option at the right time. She noticed an advertisement from Hessel Group seeking an Aged Care Trainee and applied straight away. Recruitment Officer, Louise Bruten identified the key skills that would be perfect to work in this industry especially Abigail's strong communication abilities and put her forward to St Anna's for interview.

Being a successful candidate for the traineeship, Bernie Crafter, Hessel Group's Field Officer commenced the onboarding and induction program which includes meeting with MAS National to administer the training contract.

Guiding and providing support to Abi throughout her traineeship was an absolute joy. Her outstanding level of commitment and dedication to both her studies and her job were truly exceptional. Abigail's deep sense of empathy, kindness, and caring nature made her role as a Care Worker feel like second nature.  Congratulations, Abi, on your outstanding achievement in successfully completing your Certificate III in Individual Support through your Traineeship, I wish you all the best for your future endeavours 😊. Bernie Crafter – Hessel Group


Abigail was rostered immediately and due to her skills and mature nature, was treated like one of the team and performing tasks beyond her experience which presented challenges however also confirmed to her that she had chosen the right career path.

"I love the residents, caring for them and helping them is a really positive part of the job." Abi


Bernie enrolled Abigail into the Certificate III in Individual Support Course CHC33015 with Enhance Training RTO 40387 and Mel Averis was assigned as her trainer and assessor. Traineeships allow students to learn on the job with many support options to maximise completions and retain trainees in the industry. Part of Bernie's role is to ensure study remains on track, to report with all parties on the progress of the traineeship and to navigate any of life's obstacles that may affect timelines.

Abigail submitted her assignments on a regular basis, her theory demonstrated knowledge in relation to the supports required for a care worker, her language was always respectful. When attending site visits, Abigail incorporated empathy, spoke with passion when talking about her role as a care worker and the clients she supported. Mel Averis, Enhance Training Trainer & Assessor.

Through this traineeship opportunity, Hessel Group and Enhance training are proud to have witnessed Abigail's confidence grow and development into an empathetic Care Worker with St Anna's. This has opened up a career that will provide growth and development opportunities, strong relationships and flexibility to achieve work/life balance.

"Abi is well liked among her colleagues due to her diligent work ethic and unwavering willingness to assist others. 

Her caring nature and empathetic attitude resonated deeply with clients, who greatly appreciated her ability to engage in meaningful conversations with them." St Annas

Congratulations Abi and thank you to the amazing team at St Anna's for another wonderful collaboration.

Why not consider a career in care? Enhance Training offers Nationally recognised courses in Aged Care, Disability Support and Early Childhood Education & Care. Book a time here with our Course Advisor, Fiona who can answer all your questions.


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